Terms of service

Last Updated: September 29, 2026

These Terms of Service govern your use of gemiehome.com and purchases made from Gemie Home.

Gemie Home is operated by GemieX.

By accessing our website or purchasing from us, you agree to these Terms of Service and the applicable policies referenced on our website.

1. Online Store

Gemie Home provides customers with the ability to browse and purchase products offered through our online store.

Customers agree to provide accurate, current, and complete information when placing an order.

Our website may not be used for unlawful purposes.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, sizes, specifications, availability, and other relevant information.

Product colors and appearance may vary slightly depending on device displays, manufacturing processes, and normal production variations.

We may update product information when reasonably necessary.

3. Pricing

Product prices are displayed on the applicable product pages and during checkout.

We reserve the right to change prices prospectively.

The price applicable to an order will be displayed before the customer submits the purchase.

Applicable shipping charges and taxes, where required, will also be displayed during checkout.

4. Orders

Submitting an order does not guarantee acceptance.

We may refuse or cancel an order when reasonably necessary, including in cases involving:

Suspected fraud

Payment authorization failure

Product unavailability

An obvious technical pricing error

Violation of these Terms

Other legitimate operational or legal reasons

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Payments

Available payment methods are displayed during checkout.

Payments are processed through authorized payment service providers.

Customers are responsible for providing accurate payment and billing information.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Orders are fulfilled from Miami, Florida, United States.

For eligible United States orders:

Standard Shipping: FREE — estimated transit time 5–8 business days.

Expedited Shipping: $5.99 — estimated transit time 3–5 business days.

For eligible shipments to Vietnam:

Vietnam Shipping: $15.99 — estimated transit time 10–15 business days.

Delivery times are estimates rather than guaranteed delivery dates.

Please review our Shipping Policy for complete information.

7. Returns and Refunds

Eligible products may generally be returned within 14 days after delivery, subject to our Return & Refund Policy.

Customers must contact us before returning a product.

Approved refunds will be issued to the original payment method.

Please review our Return & Refund Policy for complete requirements and exclusions.

8. Intellectual Property

Original website content, branding, graphics, designs, text, and other materials owned by Gemie Home or GemieX are protected by applicable intellectual property laws.

Third-party names, trademarks, logos, product names, and other intellectual property remain the property of their respective owners.

The listing or sale of a legitimate third-party product does not by itself imply sponsorship, endorsement, partnership, or affiliation with the applicable trademark owner.

9. Third-Party Services

Our website may use third-party services for payment processing, ecommerce technology, fulfillment, shipping, analytics, advertising, and other business functions.

Third-party services may be governed by their own applicable terms and privacy policies.

10. Prohibited Uses

Customers may not use our website:

For unlawful activities

To commit fraud

To transmit malicious software

To interfere with website security

To collect information unlawfully

To impersonate another person or business

To infringe intellectual property rights

To obtain unauthorized access to systems or accounts

11. Website Availability

We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free availability.

We may modify or temporarily suspend portions of the website when reasonably necessary for maintenance, security, or operational purposes.

12. Disclaimer

Our products and services are provided subject to applicable consumer protections and warranties required by law.

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, GemieX and Gemie Home will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot legally be limited.

14. Governing Law

These Terms are governed by applicable laws of the United States and the State of Florida, without limiting mandatory consumer protections that may apply based on a customer's location.

15. Changes to These Terms

We may update these Terms periodically.

Updated Terms will be posted on this page with a revised "Last Updated" date.

16. Contact Information

Questions regarding these Terms may be sent to:

Gemie Home
Operated by GemieX

Business Contact Address:
2241 NE 192nd St
Miami, FL 33180
United States

Email: support@gemiehome.com
Phone: +1 339-330-1336
Website: gemiehome.com