Shipping policy
Shipping Policy
Last Updated: September 29, 2026
Thank you for shopping with Gemie Home.
Gemie Home is operated by GemieX. This Shipping Policy explains our order processing times, fulfillment location, shipping methods, estimated delivery times, and shipping charges.
Order Processing
Orders are generally processed within 1–3 business days after an order is successfully placed and payment is confirmed.
Processing time is separate from shipping transit time.
Orders placed on weekends or holidays may begin processing on the next business day.
Fulfillment
Orders are fulfilled from Miami, Florida, United States.
Depending on product availability and order requirements, fulfillment and shipping services may be provided by our authorized fulfillment and carrier partners.
United States Shipping
We currently offer the following shipping options for eligible orders within the United States:
Standard Shipping — FREE
Shipping Fee: FREE
Estimated Transit Time: 5–8 business days
Processing Time: 1–3 business days
Estimated total time from order placement to delivery is approximately 6–11 business days.
Expedited Shipping — $5.99
Shipping Fee: $5.99
Estimated Transit Time: 3–5 business days
Processing Time: 1–3 business days
Estimated total time from order placement to delivery is approximately 4–8 business days.
Available shipping methods and applicable charges are displayed during checkout before the customer completes the purchase.
Shipping to Vietnam
We also ship eligible orders to Vietnam.
Shipping Fee: $15.99
Estimated Transit Time: 10–15 business days
Processing Time: 1–3 business days
Estimated total time from order placement to delivery is approximately 11–18 business days.
International shipments may be subject to customs procedures or other circumstances outside our reasonable control, which may affect delivery times.
Where applicable, customers are responsible for duties, taxes, or other import charges imposed by the destination country unless otherwise stated during checkout.
Delivery Estimates
Shipping and delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by carrier delays, weather conditions, holidays, customs procedures, incorrect delivery information, or other circumstances outside our reasonable control.
Order Tracking
When tracking information becomes available, customers will receive shipping confirmation and tracking details using the contact information associated with the order.
Please allow some time for carrier tracking systems to update after receiving a tracking number.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at support@gemiehome.com.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Lost, Delayed, or Damaged Shipments
If your package appears to be lost, tracking shows an unusual delay, or your order arrives damaged, please contact:
support@gemiehome.com
Please provide your order number and relevant information or photographs when applicable so that we can investigate the issue.
Split Shipments
In some circumstances, items within the same order may be shipped separately due to fulfillment or inventory requirements.
Customers may therefore receive multiple tracking numbers.
Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Contact Us
For questions regarding shipping or an existing order:
Gemie Home
Operated by GemieX
Business Address:
2241 NE 192nd St
Miami, FL 33180
United States
Email: support@gemiehome.com
Phone: +1 339-330-1336
Website: gemiehome.com