Contact information

Contact Information

Last Updated: September 29, 2026

Gemie Home is committed to providing clear and accessible customer support.

For questions about products, orders, shipping, returns, refunds, payments, or other customer service matters, please contact us using the information below.

Customer Support

Store Name: Gemie Home
Business Name: GemieX

Email: support@gemiehome.com
Phone: +1 339-330-1336

Website: gemiehome.com

Business Contact Address

GemieX / Gemie Home
2241 NE 192nd St
Miami, FL 33180
United States

Order Support

If you are contacting us regarding an existing order, please include:

Your order number

The email address used to place the order

A brief description of your question or issue

Photographs when contacting us regarding a damaged or incorrect product

This information helps us locate your order and provide appropriate assistance.

Shipping Questions

Orders are fulfilled from Miami, Florida, United States and are generally processed within 1–3 business days.

For eligible United States orders:

Standard Shipping: FREE — estimated transit time 5–8 business days.

Expedited Shipping: $5.99 — estimated transit time 3–5 business days.

For eligible shipments to Vietnam:

Vietnam Shipping: $15.99 — estimated transit time 10–15 business days.

Please review our Shipping Policy for complete shipping information.

Returns & Refunds

Eligible products may generally be returned within 14 days after delivery, subject to the conditions and exclusions described in our Return & Refund Policy.

Please contact us before returning a product so that we can provide appropriate return instructions.

Contact Details

Gemie Home
Operated by GemieX

2241 NE 192nd St
Miami, FL 33180
United States

Email: support@gemiehome.com
Phone: +1 339-330-1336
Website: gemiehome.com